Trauma Clean FAQ

Trauma Clean offers a discreet and respectful clean up service with a quick efficient response to each client’s individual and often delicate situation.

Frequently Asked Questions

Needle Clean Up

What are sharps and why is proper collection important?

Sharps are objects capable of puncturing or cutting the skin, such as needles, syringes, and broken glass. Proper collection is vital to prevent injuries and reduce the risk of exposure to bloodborne pathogens.

Who should handle the collection of needles and sharps?

Needles and sharps should only be handled by trained professionals who are equipped with the necessary safety gear to minimise risks.

What should I do if I find needles or sharps in a public area?

Do not attempt to pick them up yourself. Contact your local authorities or a professional trauma cleanup service like Trauma Clean 24 Seven for safe removal.

Is it necessary to have a cleanup service for needle collection?

Yes, professional cleanup services are essential to ensure safe and proper collection, disposal, and decontamination of areas contaminated with needles and sharps.

How do professionals safely collect and dispose of needles and sharps?

Professionals use specialised equipment and follow strict safety protocols to collect, transport, and dispose of needles and sharps, minimising the risk of injury and contamination.

What safety precautions are taken during the collection process?

Safety precautions include wearing personal protective equipment (PPE), using specialised tools for collection and following OSHA and HSE guidelines for hazardous waste handling.

Do I need to be concerned about bloodborne pathogens when handling needles?

Yes, handling needles without proper precautions can expose you to bloodborne pathogens like HIV and hepatitis. It’s crucial to leave the handling to professionals.

Can I get a free quote for needle and sharp collection services?

You can contact Trauma Clean 24 Seven to request a quote based on your specific needs and the extent of the cleanup required.

What happens after needles and sharps are collected?

After collection, needles and sharps are safely transported to a licensed medical waste disposal facility for proper treatment and disposal in compliance with local regulations.

Are Trauma Clean 24 Seven’s services available 24/7?

Yes, as the name suggests, Trauma Clean 24 Seven offers services round-the-clock. Traumatic events can happen at any time, and our prompt response ensures quick cleanup and restoration.

Flood and Sewage Clean Up

What can I catch from raw sewage
The main danger raw sewage presents is from Pathogens, which are biological agents that spread disease result in in serious illnesses, the three most common pathogens found in sewage are bacteria, parasites, and viruses.

Pathogens can cause a wide variety of acute illnesses these include sickness, diarrhoea and infections. Although aggressive and unpleasant with treatment should pass after periods of time lasting several days or weeks usually without lasting effects, however in certain circumstances pathogens can cause serious long-term illnesses or even death.

Diseases that can be caught from raw sewage include:

  • Cryptosporidium and Giardia
  • Gram Negative Bacteria
  • Hepatitis A
  • Leptospirosis
  • Tetanus
What can 24 Seven do?

24 Seven understands the risks and dangers associated with sewage spills and offer an extensive and comprehensive sewage clearance service. This service ensures all the potentially hazardous untimely sewage spills are contained and safely removed in a quick and cost effective manner which is considerate to the environment.

24 seven sewage clearance service is used by a range of businesses and authorities throughout the UK to ensure the affected area is cleared of any possible risks and completely disinfected.

Flood Water Damage Clearance

Floods can happen at any time and can have a devastating effect. They are caused by the rising of ground water levels, burst water drains, hillside run-off from sudden rainfall and flooding from the overflowing of rivers and seas.

Flood water can cause varying degrees of damage depending on its severity. Floors, walls, furniture, soft furnishings and even building structures can be affected.

After a flood it is vital that the premises is assessed immediately and that all water affected items are removed and dried quickly. This helps to prevent and reduce any further structural damage, whilst limiting the chance of mould growth developing which can lead to health issues arising such as asthma and pneumonia.

Flood water can often contain hazardous sewage as excess water entering the sewers can cause them to rupture.

Deep Clean 24Seven Service

Trauma Clean 24Seven operate a specialist division to assist with the cleaning after a flood, Deep Clean 24Seven, we operate 24/7 for commercial or residential properties and are specialists in handling this very stressful time operating with care and speed to ensure your premises are returned as quickly as possible

24Seven provide trained staff who will clean and disinfect all areas and items to ensure you are returned to a safe environment for family and work colleagues, working swiftly to minimise disruption removing the health risks associated with flooding and raw sewage, we can also carry our odour elimination and if required provide swab test service with

  • 24/7 emergency call out
  • We provide a dedicated service for sensitive situations
  • We provide a rapid response time and support team in the event of unexpected flooding or sewage spills
  • 24Seven is compliant with all current legislation, Health and Safety Guidelines and guaranteeing legal and safe disposal of hazardous materials
How does fogging work?
Total Confidence: Fogging

To effectively remove bacteria from surfaces and the environment we utilise our fogging systems, this specialist technology will clean the air and all surfaces on contact ensuring you return to a safe property

Fogging will also remove the unpleasant odours always present after flooding leaving a fresh scent

How Does Fogging Work?

  • Fogging produces micro-droplets of disinfectant and biocides that float in the air for around 10 minutes after application.
  • Dispursing these micro-droplets into the air means the solution is able to reach areas that could not otherwise be reached by conventional cleaning methods.
  • Studies show application by aerosol significantly reduces the number of viable infectious pathogens, treating the surface and the air, killing these pathogens.
What can you do?
After fire, flooding is one of the most stressful and destructive elements contaminating everything in its path, there are things you can do to reduce the havoc created by floods. Flood clearance can be a dangerous task but there are steps you can take to assist damage but you should be aware of before you or anyone else begins the process of clearing up after extensive flooding. Here’s what you need to know:

  • Before you do anything, switch off your electricity supply at the mains and do not touch any outlets.
  • After they have been checked, keep your oil and gas central heating on at around 20 – 22 degrees for steady drying
  • Make sure you are protected – Flood water can contain sewage, chemicals and animal waste so ensure you are wearing protective clothing and wellington boots if you are around it.
  • Prevent further damage – Shovel away mud from walls evenly, making sure mud is not pressuring one side of the wall and not the other.

Trauma & Crime Scene Cleaning

Is there a personnel risk to self-cleaning?
Its critical to manage the situation quickly, there are significant health hazards associated with trauma emergencies.

There are strict guidelines and legislation to control the cleaning of crime and trauma scenes designed to ensure the safety of occupants within the property or locality, these extend to strict regulations confirming the disposal of potentially hazardous waste.

Viruses such as Hepatitis B, Hepatitis C and HIV are all transferred via bodily fluids which increases the risk, the treatment of contaminated areas by specialist technicians is the preferred option.

Who trains the teams?
Our teams are all trained under an extensive programme. Our staff have passed an extensive NACSC accredited training programme.

Using advanced decontamination and cleaning techniques, our teams ensure the area is safely disinfected and the removal of dangerous bodily fluid is performed in a controlled and sensitive manner.

What is fogging?
Disinfection: Fogging

Fogging assists our team by reducing infections in areas exposed to blood and other bodily fluids more effectively than normal contact cleaning methods can achieve.

What is Fogging?

  • Fogging produces micro-droplets of disinfectant and biocides that float in the air for around 10 minutes after application.
  • Dispersing these micro-droplets into the air means the solution is able to reach areas that could not otherwise be reached by conventional cleaning methods.
  • Studies show application by aerosol significantly reduces the number of viable infectious pathogens, treating the surface and the air, killing these pathogens.

Trauma clean 24 seven trauma and crime scene cleaning service provides a discreet and proficient disinfection and clean up solution whilst ensuring total client confidentiality is upheld. Using advanced decontamination and cleaning techniques the area is safety disinfected and the removal of dangerous bodily fluids is performed in a controlled and sensitive manner eliminating the risk and spread of infection.

24 seven’s team of trauma and crime scene cleaning specialists are on call 24 hours day 7 days a week providing rapid response to these difficult situations.

What is hoarding clean up, and why is it necessary?

Hoarding clean up is a specialised service that involves the removal, disposal, and organisation of excessive clutter and belongings in a hoarder’s living space. It is necessary to improve the safety, hygiene, and overall well-being of individuals affected by hoarding disorder.

Who is Trauma Clean 24 Seven, and what services do you offer?

Trauma Clean 24 Seven is a professional cleaning and restoration company specialising in trauma and biohazard cleanup, including hoarding clean up. Our services encompass cleaning, sanitising, and restoring hoarded spaces to safe and habitable conditions.

What are the health risks associated with hoarding environments?

Hoarding environments can pose significant health risks due to mould, pests, fire hazards, and unsanitary conditions. These conditions can lead to respiratory problems, infections, injuries, and mental health issues.

How do you approach a hoarding clean up project?

We approach hoarding clean up projects with sensitivity and professionalism. Our team assesses the situation, creates a customised cleaning plan, removes clutter, and employs safe cleaning practices while respecting the client’s needs and emotions throughout the process.

Is hoarding clean up only about removing items?

No, hoarding clean up involves more than just removing items. It includes thorough cleaning, sanitisation, and, in some cases, structural repairs to ensure the space is safe and habitable.

Are your hoarding clean up services discreet and confidential?

Yes, we understand the importance of discretion and confidentiality in hoarding clean up. We prioritise our clients’ privacy and handle each case with the utmost professionalism and sensitivity.

Do you work with individuals suffering from hoarding disorder directly, or do you need their consent for clean up?

Ideally, we work with the consent and cooperation of individuals suffering from hoarding disorder. However, in certain situations where immediate action is required for safety reasons, we can work with authorities to address the issue.

How long does a hoarding clean up project typically take?

The duration of a hoarding clean up project varies depending on the severity of the hoard and the size of the space. Some projects can be completed in a few days, while others may take weeks. We provide estimates after evaluating the specific situation.

What happens to the items removed during hoarding clean up?

Items removed during hoarding clean up are carefully sorted. Usable items may be donated to charity, and non-salvageable items are disposed of in accordance with local regulations. We work with our clients to make decisions regarding their belongings.

Is hoarding clean up covered by insurance?

Insurance coverage for hoarding clean up can vary depending on the policy and circumstances. We recommend contacting your insurance provider to discuss coverage options. We can assist you in providing necessary documentation for your claim.

What is death clean up, and why is it essential?

Death clean up, also known as after-death cleaning or biohazard remediation, involves the safe and thorough cleaning of a scene where a death has occurred. It is essential to remove biohazards, blood, bodily fluids, and other potentially infectious materials to ensure a safe environment and prevent the spread of diseases.

Why should I choose Trauma Clean 24 Seven for death clean up services?

Trauma Clean 24 Seven is a reputable company with extensive experience in biohazard remediation and death clean up services. They are known for their compassionate approach, efficient cleaning process, and strict adherence to safety and compliance regulations.

What types of incidents does Trauma Clean 24 Seven handle in their death clean up services?

Trauma Clean 24 Seven provides death clean up services for various scenarios, including suicides, homicides, unattended deaths, accidents, and natural deaths.

How quickly can Trauma Clean 24 Seven respond to a request for death clean up services?

At Trauma Clean 24 Seven we understand the urgency of our services and offers 24/7 assistance to provide a prompt response to death clean up requests.

How does Trauma Clean 24 Seven ensure the safety of their team and others during the clean up process?

Our team at Trauma Clean 24 Seven priorities safety. They wear personal protective equipment (PPE) and strictly adhere to decontamination protocols to protect themselves and others from potential health risks.

Does Trauma Clean 24 Seven offer compassionate support to families dealing with the aftermath of a death?

Absolutely, Trauma Clean 24 Seven approaches each death clean up with empathy and understanding. We provide emotional support and compassion to families throughout the entire process.

Are the cleaning agents used by Trauma Clean 24 Seven safe for both humans and the environment?

Yes, Trauma Clean 24 Seven uses industry-approved cleaning agents and methods that are effective yet safe for humans and the environment. They prioritise responsible cleanup practices and comply with all relevant regulations.

How does Trauma Clean 24 Seven handle the disposal of biohazardous waste?

Trauma Clean 24 Seven follows strict procedures for the proper packaging, transportation, and disposal of biohazardous waste in accordance with local regulations.

Does Trauma Clean 24 Seven maintain discretion and confidentiality during the death clean up process?

Yes, Trauma Clean 24 Seven values the privacy of their clients and operates discreetly to protect their dignity and reputation. They maintain confidentiality and respect the sensitivities of those involved.

How can I contact Trauma Clean 24 Seven to request their death clean up services?

To request death clean up services or to learn more about their expertise, contact us via phone at 0203 6408 247 or email at [email protected] . Our team is available 24/7 to assist you during these challenging times.

What are the potential diseases from exposure to bodily fluids?
Extreme caution must be taken when dealing with bodily fluids and faeces due to the risk of infection and exposure to diseases.

Direct exposure to body fluid spills do not result in infection. In general, the risk of human infection from spills is very low. However, risk of contracting a disease from direct contact to blood, urine, vomit and faeces is based on many factors, including but not limited to the following:

  • The infectious agent involved
  • Duration and type of exposure
  • The amount of body fluids/faeces involved in the exposure
  • The amount of infectious agent in the body fluids/faeces at the time of exposure

The 3 main diseases that can be transmitted by exposure to body fluids are:


Acquired Immune Deficiency Syndrome AIDS is caused by the human immunodeficiency virus (HIV). HIV destroys a specific defence cell in the body called a CD4 helper lymphocyte. These lymphocytes are the defence cells in the body that fight infections and diseases; HIV destroys these all important lymphocytes. People with the virus will then begin to get serious infections that they normally wouldn’t. This is because they become immune deficient.


Late stage HIV infection is also known as AIDS infection. Left untreated, HIV will damage your immune system so much that you are likely to develop a serious, life-threatening condition. It typically takes about 10 years for the virus to damage the immune system in this way. Possible symptoms of a serious infection caused by a damaged immune system include:

  • Persistent tiredness
  • Night sweats
  • Unexplained weight loss
  • Persistent diarrhoea
  • Blurred vision
  • White spots on your tongue or mouth
  • Dry cough
  • Shortness of breath
  • A fever of above 37C (100F) that lasts a number of weeks
  • Swollen glands that last for more than three months

AIDS-related illnesses, such as TB, pneumonia and some cancers, may occur. Many of these can be treated to some extent and some are likely to improve if you start treatment and your CD4 count increases.


Hepatitis B

Hepatitis B is an infectious illness caused by Hepatitis B virus (HBV) which infects the liver of humans, and causes an inflammation called hepatitis. Hepatitis B is one of the most common infectious diseases in the world and is passed from one person to the other through body fluids. Hepatitis B infections are either acute or chronic.

Acute infections can last between a few weeks and a few months. It is possible to recover from acute hepatitis B on your own. The infected person can remain healthy without any symptoms while the virus clears from the body. Some will not even know they have been infected. However, until the virus completely gone from the body, it is able to be passed on to others. Chronic hepatitis B is much more serious; if you contract this strain of the disease it will be with you throughout your life and there is a chance you will go on to develop permanent scarring of the liver, called cirrhosis, and you may eventually develop liver cancer.

Common Symptoms

Symptoms are similar to those of hepatitis A, which include:

  • Flu-like symptoms – tiredness, aches and pains, headaches and fever
  • Loss of appetite
  • Weight loss
  • Nausea or vomiting
  • Diarrhoea
  • Stomach pains
  • Jaundice


For chronic hepatitis B infection there are 2 different types of treatment interferon and anti-viral drugs.

Interferon is a protein that is naturally produced by your body in response to a viral infection. It works by preventing the virus multiplying inside your cells. Injections of Interferon will prevent further damage to your liver.

There can be side effects to taking this treatment, including flu like symptoms, especially in the early stages. These side effects can be severe, so they are not suitable for long-term treatment.

Antiviral drugs can also help to stop the virus from multiplying in your body. They include:

  • Lamivudine
  • Tenofovir
  • Entecavir
  • Adefovir


Human Immunodeficiency Virus is a lentivirus that causes AIDS, a condition in humans where a weakened immune system allows life-threatening infections and cancers to swarm the body. Through the transfer of blood, semen, vaginal fluid, pre-ejaculate, or breast milk, HIV is able to be passed along to another person. Within these bodily fluids, HIV will be present as both free virus particles and a virus within infected immune cells. The 1st stage of HIV is known as primary HIV infection. Many people develop symptoms, but might not recognise them. The symptoms of HIV usually occur 2 to 6 weeks after infected with HIV.

Symptoms of primary HIV infection:

  • A blotchy rash
  • Fever
  • Joint pain
  • Muscle pain
  • Sore throat
  • Swollen glands
  • Tiredness

These symptoms are often very mild, so it is easily mistaken for a cold or glandular fever. However, it is unusual to get these symptoms in conjunction with a rash, so if you are concerned about the risk of HIV infection you should request a test from your GP.

After the primary symptoms have dissipated, HIV will often not cause any further symptoms for many years. This is known as asymptomatic HIV infection. However during this time, the virus will still be reproducing and is continuing to damage your immune system.


If you are diagnosed with HIV, you will be referred to an HIV clinic and be offered counselling. You will need to undergo regular blood tests as part of your treatment.

The tests are used to measure your CD4 count (this is the number of CD4 cells in your blood) and your viral load (this is the amount of HIV in your blood).

This allows the HIV clinic to see the progression of the disease and judge the likelihood that you will develop a HIV-related infection.

As a general rule:

  • A CD4 count of 500 or above – no risk of HIV-related infection
  • A CD4 count of less than 200 – high risk of serious HIV-related infection

There is no cure or vaccine for HIV. However, combination therapy slows the progression of the virus and can prolong life. A combination of medicines is needed because of the adaptive nature of the virus, as it can become resistant to the medication.

What are body fluids?
Body fluids are liquids originating from inside the bodies of living humans. They include fluids that are excreted or secreted from the body. Human blood, body fluids, and other body tissues are widely recognised as vehicles for the transmission of human disease.

Bodily fluid includes the following:

  • Aqueous humour and vitreous humour
  • Bile
  • Blood serum
  • Breast milk
  • Cerebrospinal fluid
  • Cerumen (earwax)
  • Endolymph and perilymph
  • Female ejaculate
  • Gastric juice
  • Mucus (including nasal drainage and phlegm)
  • Peritoneal fluid
  • Pleural fluid
  • Saliva
  • Sebum (skin oil)
  • Semen
  • Sweat
  • Tears
  • Vaginal secretion
  • Vomit
  • Urine
What is the importance of comprehensive disinfection?

Under the Health and Safety at Work Act 1974 and the Control of Substances Hazardous to Health Regulations 2002, employers have a legal duty to protect the health and safety of employees and anyone else that may be on the premises.

The clean-up of an incident involving biohazards is down to the person responsible for the premises. If left unattended, bodily fluids such as blood, urine and vomit will often seep into porous materials and areas which are not visible to the untrained eye, making the clean-up extremely difficult and the risk of exposure to infection much greater.

What is building decontamination?

Building decontamination is the process of thoroughly cleaning and sanitising a structure to remove hazardous materials, pathogens, or contaminants, ensuring a safe and healthy environment.

What is the difference between cleaning and decontamination?

Cleaning involves removing visible dirt and grime, while decontamination focuses on eliminating harmful pathogens like viruses and bacteria. Decontamination is a more thorough process.

What are the main sources of COVID-19 and Norovirus contamination in buildings?

Both viruses can be transmitted through contaminated surfaces, respiratory droplets (COVID-19), and fecal-oral transmission (Norovirus). Contaminated surfaces are a common source in buildings.

What methods and products are used for COVID-19 and Norovirus decontamination?

Decontamination methods include disinfection, sanitisation, and deep cleaning. EPA-approved disinfectants and cleaning products designed to kill these viruses are commonly used.

Can building occupants remain in the premises during decontamination?

It’s generally safer for occupants to vacate the premises during decontamination to minimise their potential exposure to chemicals and ensure thorough cleaning. However, exceptions can be made for specific situations.

Do I need to be present during squat clearance?

While it’s not mandatory, it’s advisable to be available for initial assessment and to discuss specific requirements with the professionals from Trauma Clean 24 Seven.

How can we verify that a building is safe after decontamination?

Post-decontamination testing and verification can be conducted to confirm that the building is free from COVID-19 and Norovirus. This typically involves surface swabbing and testing by a qualified laboratory.

What is the importance of building decontamination for COVID-19 and Norovirus?

Building decontamination is crucial to prevent the spread of infectious diseases like COVID-19 and Norovirus. It helps ensure a safe and healthy environment for occupants and reduces the risk of transmission.

What types of contaminants can building decontamination address?

Building decontamination can address a wide range of contaminants, including bloodborne pathogens, chemical residues, mould, bacteria, viruses, and more.

How can I get a cost estimate for building decontamination services?

Contact Trauma Clean 24 Seven or a similar service provider for a consultation and evaluation to receive a detailed cost estimate tailored to your specific needs.

What is squat clearance for Trauma Clean 24 Seven?

Squat clearance is a service provided by Trauma Clean 24 Seven to safely and thoroughly clean and sanitise properties that have been used for squatting, which often involves hazardous materials and biohazards.

Why is squat clearance necessary?

Squat clearance is necessary to ensure the property is safe, habitable, and free from health hazards. Squatters may leave behind waste, drug paraphernalia, and other biohazards that require professional cleaning.

Are there health risks associated with squat clearance?

Yes, squat clearance poses health risks due to potential exposure to biohazards like bloodborne pathogens, mould, and harmful substances. Professional services like Trauma Clean 24 Seven have the expertise and equipment to mitigate these risks.

Is squat clearance only for residential properties?

No, Trauma Clean 24 Seven offers squat clearance services for various properties, including residential, commercial, and industrial sites.

How long does squat clearance typically take?

The duration of squat clearance depends on the size and condition of the property. It can range from a few hours to several days. Trauma Clean 24 Seven assesses each case individually.

Do I need to be present during squat clearance?

The duration of squat clearance depends on the size and condition of the property. It can range from a few hours to several days. Trauma Clean 24 Seven assesses each case individually.

Is squat clearance covered by insurance?

Coverage varies depending on your insurance policy and the circumstances surrounding the squatting incident. It’s essential to contact your insurance provider to determine coverage.

What precautions should I take before contacting Trauma Clean 24 Seven?

Ensure your safety by staying away from hazardous areas and informing local authorities if necessary. Do not attempt to clean the property yourself.

Can Trauma Clean 24 Seven handle hazardous materials disposal?

Yes, Trauma Clean 24 Seven is trained and equipped to safely handle and dispose of hazardous materials encountered during squat clearance.

How do I get a quote for squat clearance services?

To get a quote, contact us at Trauma Clean 24 Seven through our website or phoneline. We will assess your specific needs and provide a customised estimate based on the scope of work required.


Trauma Clean Up Services

Trauma Clean 24 Seven is the specialist Bio-Hazard and Accident Clean Up department of the 24 Seven Group. Trauma Clean offers a discreet and respectful clean up service with a quick efficient response to each client’s individual and often delicate situation.

Our Trauma Clean Services cover many areas including:

Call us now on 0203 6408 247 for sensitive advice or a FREE QUOTE !


Trauma Clean 24 Seven Services